Author: Municipal Corporation of Greater Bombay
Place: Bombay
Publisher: Indian Express
Year: 1999
Pages: 32
Subject: Bombay/ Mumbai
Sub-Subject: Bombay
Keyword: Citizens’ Charter, Municipal Corporation of Greater Mumbai, Public Services, Empowerment, Collaboration, Praja Foundation
Classification: 380.85
Shelf: C1R5
Accession No: B58
Contents: Introduction Foreword The Solid Waste Management Department The Waterworks Department The Storm Water Drain’s Department Road Maintenance The Public Health Department BEST/ The Traffic Department The Licence Department The Environmental Department The Education Department The Sewerage Operations Department Complaint Procedure Appendix What you can do
Abstract: The *Citizens Charter of the Municipal Corporation of Greater Mumbai (MCGM)* is a guide designed to promote transparency, accountability, and active citizen participation in municipal services. It outlines the roles, services, and commitments of key departments such as Solid Waste Management, Waterworks, Roads, Public Health, Traffic (BEST), Licensing, Environment, Education, and Sewerage. The Charter defines service standards, timelines, and complaint procedures, enabling citizens to access and monitor public services effectively. It also includes an appendix with tips on how citizens can support better urban management. The document reinforces MCGM’s commitment to responsive and participatory governance.